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What People Say
"I was a loyal customer of Action Air for nearly a decade. During that time I purchased two HVAC units from them, maintained a service club membership, and referred multiple friends and family because their customer service used to be excellent. I never expected to be writing a review like this. We recently called Action Air out as our heat went out during subzero temperatures. The technician was able to temporarily get it running but told us it would likely fail again that night. This was especially concerning to hear as we have a baby. When I asked what we should do if that happened, he told us to get a ladder, go into the attic, and troubleshoot it ourselves. In the past, Action Air always assured us they would return as many times as necessary to make sure we had heat until the repair was completed. Additionally, were told the repair would likely cost $400–$500 but were ultimately charged over $1,000. The technician also failed to document the necessary unit information, which delayed the repair and left us going additional days not knowing if our heat would fail again. Once the repair was completed, we were ready to put the initial issues behind us. However, a couple of days after the visit we noticed a water stain on the ceiling near the HVAC unit. They sent the same technician back out, who said he couldn’t determine the cause but was certain it wasn’t related to his work. After he left, we discovered multiple areas of damage in our home caused by his ladder. We were told the HVAC manager, Mark, would contact us. He did call initially, but when I returned his call and left a voicemail I never heard back and had to follow up myself. We eventually scheduled a time for him to come inspect the damage. I took time off work to be available at the agreed upon time, but the appointment time came and went without any communication. When I called the office, they said they were unaware of the appointment. Mark later said he couldn’t remember what time we had discussed and the office didn’t put it on his calendar. Afterward, the office manager emailed claiming she spoke with Mark and he started he had called me shortly before I contacted them—which was not accurate—and suggested he may have been delayed by an office meeting. At that point, the explanations were inconsistent and it felt like the focus was on defending staff rather than addressing the damage done to our home. I’m leaving this review because I once agreed with the many positive reviews about Action Air. Unfortunately, based on our recent experience, they no longer appear to operate the way they once did. Given our long history of referring friends and family to Action Air, this experience has been especially disappointing. We simply wanted the damage to our home repaired and the situation handled the way it should have been from the start. However, there was no follow through to make this situation right and we are now left to deal with the damage they caused on our own."
"We had an excellent experience with Josh H. He explained everything very well, took the time to make sure we understood. He was polite, patient and thorough. Happy to have done business with him."
"Action Air is an exceptional company. They are honest and do good work in a very timely manner. I feel like I can trust them with my heating/cooling and plumbing needs. I would recommend them to anyone."
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