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By the Numbers
What People Say
"Would not recommend. I had a 3 ton AC unit installed. They replaced my old unit with a new one in a different location that was convenient for them. This meant not putting the unit further back in the crawl space but right in the way of my crawl space entrance. This also meant installing a new pad that sits beside my already large and accommodating pad for the units, which also blocks a sprinkler head. The pump/drain installed was put right next to the house so water would drain between the foundation of my house and the pad. That also created a lot of algae buildup. I fixed this myself. Does the unit blow cold air, yes. Is this quality work? Not in the slightest. Despite this experience I called this company out to have my air ducts looked at for potential cleaning. A recommendation was made to have my air ducts cleaned. The quote received referenced systems being cleaned. It was NOT clear when they first came out they would only be doing 1 of 2 systems. I learned this while the work was being done. I reached out to express my frustration that a $1200 duct cleaning was only for 1 of the 2 systems. I received a call back with the technician citing he only looked at one system. The technicians explanation and the quote did not make it clear that only 1 system would be cleaned. Strange too that the odor that triggered this duct cleaning was on the system they installed. I had no issues with the original system that was there for 13 years. I will not only NOT recommend this company, I'll go out of my way to warn others. There are plenty of companies looking to earn peoples business, and I'm glad to give it to them."
"Stuart was great to work with. He not only found the issue with our furnace but identified the root cause which was an electrical spike. He repaired the furnace and put a surge protector on our furnaces to prevent this issue from ever occurring again. I was very happy with Covenant's work!"
"I agreed to a $115 diagnostic fee before the technician arrived, which took under 30 minutes — that part is fine. My concern is the $715 labor charge for a warranty repair on a residential heat pump. The repair involved replacing a defrost control board and defrost sensor in the condenser. All parts were covered under warranty, and the total time on site was under an hour. I was in the middle of work when I approved the repair over the phone and didn’t have time to fully question the pricing — that’s on me. After reviewing the invoice, $835 total for a routine warranty repair feels significantly higher than market rates for this area. If someone from Covenant would like to call and explain the pricing structure, I’m open to updating this review to reflect that conversation. As it stands, I encourage consumers who care about cost to get multiple quotes before approving repairs."
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