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"Paul was efficient, polite, and careful with our property. Hopefully he is also a 5-star diagnostician. Update—-the job was completed today and Paul is my hero. After doing the installation he patiently reviewed everything with me and throughly tested the work. Care was taken with our home at all times. He is a great tech and a pleasure to deal with. I was also impressed that the manager of the install department came with him to review the project before starting. Five star is totally organized re scheduling, alerts, and arriving on time. The best!!! Five stars for Five Star."
"I can describe this company and its technicians in four words: professional, knowledgeable, customer-obsessed, and accountable. I am confident that all of their technicians are highly competent, but I would like to specifically single out and express my gratitude to Pawel and Sergio for the phenomenal service they have provided to my unit over the past year. I live in a high-rise building in downtown Chicago with an in-unit, all-electric HVAC system. For several years, this system had been a bane of my existence, plagued by numerous electrical issues caused by years of inadequate maintenance, improper wiring, and the installation of cheap, unsuitable components by other contractors. Last year, a supposedly experienced contractor from another company installed a thermostat and a relay and performed what he claimed was “necessary” electrical rewiring. That work ultimately triggered a chain of failures that culminated in a blower malfunction and burnout. We were left without a functioning HVAC system for nearly a month during the frigid Chicago winter, and we struggled to find any HVAC company that was willing, or cared enough, to install a replacement blower. After dealing with four different companies, we were finally referred to Five Star by our building engineer. Since the day Five Star began working on my unit, they have made it their priority to ensure that our HVAC system is properly maintained and equipped with the correct electronic components. They have demonstrated exemplary work ethic: they never rush repairs, show genuine dedication to identifying root causes and resolving issues properly, never come across as money-grabbing or overcharging (unlike many other contractors I’ve dealt with), and clearly care about complete customer satisfaction. They have repaired, replaced, and installed multiple components for us, including a steam humidifier that was very reasonably priced and has been a critical addition to our system during the cold, dry Chicago winters. Thank you to Five Star’s management and technicians for your dedication, professionalism, and outstanding service."
"Our boiler died during the holidays, leaving our tenants without heat. Tom Kucharski and Victoria (office) at 5-star are so professional and got us the estimate quickly and their’s was the best price we received. Tom and his crew were clean, thorough, and they stayed working extra hours to get it done quickly knowing that the temperatures were freezing at night. The inspector said the newly installed boiler looked perfect! I’m having 5-star do the annual maintenance moving forward for all our HVAC needs."
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