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What People Say
"Heinen installed my front yard landscape, irrigation system and exterior lighting. All projects were excellent! the landscape regularly receives nice comments, the sprinkler system has a Rachio smartphone controller that is really handy, and the FX Luminaire LED lighting system is also controlled by my smartphone and has hundreds of different lighting settings. I have nothing but positive things to say about their great work. They also do seasonal treatments to my lawn - which has it greener and fuller than it ever was when I used the company with the "red" trucks previously. No complaints, worth the investment!"
"We had a great experience with Heinen last fall when, with their help, we created an outdoor patio area. The area contained both hardscape and landscape, as well as lighting. Tim was wonderful from the beginning - he was personable, listened carefully to our hopes and ideas for the space, and was creative and flexible in his design. He and his team communicated well and were professional throughout the job and helped us to stay within budget. We'd most definitely use Heinen again and recommend the company, and Tim, highly."
"Recently had a sprinkler pipe repaired after calling weeks in advance, explaining in detail the scope of work needed. The technician was willing to only fix the burst pipe and the front desk/receptionist said there would be a charge to address the other issues (which was mentioned while making appointment) later. Due to the urgency at hand, agreed to move forward. During the repair, the technician promised to return the next morning to check the pipe and turn the waters back on but didn't show up. Contacted the same front desk person who insisted on a charge for a return visit and could not offer any warranty or assurance of the work completed. Lacking in customer service/professionalism and failure to fulfill promises (ie finish the job). Overly eager to charge and unresponsive to customer concerns. Edit: turned on water back on pipe, no leaks yet. Will check sprinkler unit tonight… Edit(09/21/23): it took 3 more attempts before at my recommendation they sent out a 'more experienced'/different worker to oversee the work. Holding up as of today. On a positive note, the front desk did reverse the charge for coming out multiple times to address the ongoing/same issue so adding back another star. Edit(9/24): It burst again a few days after the last update, had another company come altogether and it has been problem free for the last year."
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