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"UPDATE: There's always that moment when a good company makes a bad business decision and ruins the taste in your mouth. I dropped these guys from 5 to 1 star. Not even sure they deserve that when they try to rip off the elderly. I'm a 72-year-old Vietnam vet. I have a gas pack unit. On very rare occasion, the gas valve fails to open when I need heat. I can either leave it like that for three to four days before One Hour can get out here, or I can get the heat going myself. I used to have a journeyman's license in A/C and heating. Do I want to be outside working on my unit when the temps are in the teens. Not even close. I don't have the circulation I had in my younger days. Anyway, I called them and told them I wanted the gas valve replaced. They sent a tech out several days later, and he wanted $129 for a troubleshooting fee. I refused to pay it because it had been working fine since I got it working four nights earlier. He won't find anything wrong with it. You can't fix it if it isn't broke. He asked who said it was the gas valve, and I said me. So I told him as it goes through the start sequence, I have 25 VAC on the gas valve when the ignitor lights, but no gas. While the ignitor is firing, I tap the gas pipe going into the gas valve and the burners light. It's the gas valve. Plain and simple. We argued back and forth about the $129 troubleshooting fee when One hour should pay me the $129. I did the troubleshooting, not them, right? I'm not paying the fee. Just change the gas valve! So I asked what the total bill would be if he just did it, and it was $859!!!!! WHAT??? THAT'S TAKING ADVANTAGE OF A SITUATION WITH AN ELDERLY INDIVIDUAL!! It's winter time, and I need heat! I told him NO WAY!! I can't afford that!! So the tech asked me if the unit was still under warranty. I told him I don't know. I bought it from One Hour and they installed it. They should know if it's still under warranty or not. It's five years old. Then the tech tells me he can get the numbers off the unit and contact Goodman and see if it's still under warranty, but he'd have to charge me the $129 fee to do that. I told him to forget it! I'll call Goodman myself. So again, let me get this straight! One Hour sold and installed the unit, and now they want to charge me $129 to tell me if it is still under warranty?? I have other friends that have A/C businesses, and one buddy in Murfreesboro told me a new gas valve is around $49. Even without the troubleshooting fee, they tried to rip me off for $730 for a $49 gas valve and an hour labor. $859!! That's absolutely disgusting! So here I sit with the worse ice storms on their way clear across the country, and my gas valve still has not been replaced. I can't get down there on my knees. I'm having serious health issues at the present time. Have been for the past nearly two years. -------------------------------------------- ORIGINAL REVIEW: Service technicians are always very cordial and knowledgeable. They are always on time and do excellent work. I have been with One Hour for over five years. They service my unit twice a year."
"Hello, I’m Jason Murphy logged into my gaming account (lol). I’m here to leave a fantastic review for my HVAC technician today from One Hour Heating & Air. Neil Randolph did an outstanding service maintenance for the winter season tuneup and inspection. He was very professional, knowledgeable, and walked me through everything he was doing prior to getting started. I highly recommend him to anyone who has a need for service and / or repairs for your HVAC system. You won’t be disappointed. Thank you to Neil and One Hour Heating & Air for helping take excellent care of all our home service needs! I wish everyone a very blessed day and 2026!"
"Thomas arrived ahead of schedule, saw what the project required, went to pick up the needed parts and did the job professionally and promptly. He was friendly and courteous. The work was pricey but that was beyond his control. I would HIGHLY recommend Thomas."
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