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What People Say
"Patch always does a great job when they come. The issue is that it is January and they still haven’t come to do their fall clean up (scheduled in October). I have reached out to them multiple times and they always tell me they are organizing their schedule and will be out to perform the fall clean up in the next few weeks but they never come or contact me with scheduling updates. I would look elsewhere for lawn care."
"I don’t like writing negative reviews for small businesses, but I’m very unhappy with my experience with Patch. I hired them for a small landscaping project because of their good reviews and because both the landscaper and staff seemed very nice. Getting on their schedule was difficult - I had to follow up multiple times past the timeframe they said they’d contact me. The initial work looked good, but within a few weeks, the new shrubs began dying. I also realized they had likely planted the wrong type of shrub compared to what I requested. Their website states that plants are covered under a warranty if they don’t make it through the growing season. I tried to get a hold of someone for six weeks. During that time, I received one reply (after several messages from me) saying someone would come by to see what they could do, but no one ever followed up, and my later messages were ignored. At this point, I don’t even want them to replace the shrubs, I just want my money back. As of now, I’ve received no resolution—not even a “we can’t help”—and will need to pay someone else to fix their work. UPDATE: Improving my rating as I was able to get connected with someone who was able to help. She did a great job coordinating my replacement shrubs and the landscaper was very kind and did a fantastic installation job. It sounds like some circumstances at the company have changed and would make you much less likely to have my experience."
"We had a great spring clean up from Patch this year! I have never had a company come in to do a spring cleaning before because I just thought I'd do it. However having Patch do the yard work was like doing a deep clean inside the house. They cleaned up areas I didn't know I could get to! I will for sure use them again next time."
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