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"Today Nathan B. from the Murfreesboro store checked out our HVAC unit. He was thorough, informative and friendly. He most definitely provided 5 star service which reflects very positively on Roscoe Brown. We appreciated his great attitude and skill. He is quite an asset to the company! Thank you!"
"Update on the I sent email over a week when I got a response on the review but no response I guess they had to make it like they wanted to save face this company is a scam. Also if you take the time and investigate some of their so called 5 star reviews it doesn't take long to find out it's either a employee or a bot if a company has to use pathetic tactics like this it shows you who they are. **One star. Roscoe Brown contradicted the first diagnosis, took $1,900, didn’t fix the problem, and never apologized. I have video and call recordings to prove every word.** **Context:** Hiller Heating & Plumbing initially told me my sewer line was **collapsed** and I’d need a **repipe**. I brought in **Roscoe Brown** for a second opinion. They insisted it was **just a clog**, cleared it (~$500), and said I didn’t need a repipe. That turned out to be **wrong**. Months later the same backup returned. Roscoe Brown gave me three options and **recommended Option #2: $1,900 to “fix the problem”** by installing an exterior cleanout. I accepted **only because they promised $1,900 would fix it.** What happened: * Techs showed up, stood around a lot, brought a long piece of PEX and a couple 3" 90s that were **never used** (all on 24/7 cameras). * At the door they tried to bill **$1,997** despite the flat **$1,900** quote recorded on speakerphone. They took $1,900 after I pushed back. * **Same day**, running the washer caused the **exact same discharge outside**—so the “fix” didn’t fix anything. * I called that afternoon. No one came. The next day they finally sent someone **at 9pm Friday** who said he didn’t have a cap. I waited **through the weekend.** * When they returned, they suddenly said **“your line is collapsed—needs a repipe,”** and their estimator even suggested I go take another company’s ~$2,400 repipe because it was a “great deal.” So let’s be clear: **Hiller’s repipe call was right from the start.** Roscoe Brown told me I didn’t need it, then **took $1,900** on a promise to fix the problem, **failed**, pivoted back to **“collapsed—needs repipe,”** and **never once apologized.** Their refund offer was **under 18%** of what I paid. I have **full video** of the site work and **recorded calls** of the $1,900 promise and the sequence of events. **Day or night, I can show proof** to anyone who asks—no spin, just receipts. **My recommendation:** If you want an accurate diagnosis, a written scope that actually addresses your complaint, and accountability when work fails, **look elsewhere.** I would not hire Roscoe Brown again. **Follow up** responds to you yeah you offer 3 options and I pick the middle one which was supposed to fix my problem but never did you huys did not even diagnose that problem correctly but just made assumptions maybe if someone would have actually inspected the problem instead of trying to pitch me more quotes after I paid you to fix the problem that you did nothing about hey we didn't do what we were supposed to do but here's another quote we promise if you pay a third time it will get done. Sound right to you"
"Recently had HVAC issues, Dylan Vega came out same day and took the time to make sure he had the right issue narrowed down instead of making random fix recommendations. All pricing was fair and he let me replace what I needed to and made future recommendations."
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