Our Gallery
By the Numbers
What People Say
"Never had worse customer service. I was the only person in the store. Before owning a business I worked in retail for almost 20 years. I don’t expect anyone to do a back flip for me or even to be over the top polite. A simple hello to let me know I’m welcome in your establishment goes a long way. I came here to pick up a water valve T. I walked in greeted the man at the counter “good afternoon how’s it going sir?” and he responded with silence. I ask if he could help me find the part I needed and was met with silence. I should have left at that point but had just spent quite a bit of time elsewhere looking for what I needed. They sent me here. I finally decided maybe the picture of the part would help. After showing him, I finally got a verbal response. “I don’t have anything for that”. I tried furthering explaining what I was looking for. But he had no interest in selling to me. He had no interest in helping. I went to Home Depot and they had me out in about 10 minutes. It was a cheap solution, maybe $40. The sale wasn’t huge and I’m literally nobody important but customer service goes a long way. Not sure what I could have done better in the situation. I’m only sharing because as a business owner myself I’d like to know when an employee is affecting my sales. Maybe he was having a bad day, maybe he didn’t like me, maybe he truly didn’t have the part I needed. Your attitude and demeanor say alot though."
"Fair pricing, quick resolution to a dripping faucet. Moses was super friendly as well. Glad to find a knowledgeable friendly group of plumbers. Highly recommended!"
"Called these guys for a blocked drain. They came out and had it cleared within an hour. Moses the technician did a great job and they charged me a totally reasonable price if not undervalued. There is no reason to ever call any other service if you live in the Hermitage area. I'll never trust anyone else again."
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