By the Numbers
What People Say
"I had to wait a while for these guys to come out as they are so busy, but it was DEFINITELY worth the wait. I had other plumbers come out from one of the bigger companies and they quoted me crazy stuff that I needed to do (over $10,000!) in addition to fixing my bathroom sink leak. Hornbuckle's guys diagnosed the problem in about 10 minutes, got right to it and fixed me up in no time. They said everything else was just fine and that they wouldn't recommend ANY other work. They cleaned up very nicely as well. They were really sharp guys; considerate and obviously with high integrity. I'm a Hornbuckle lifer and you should be too!"
"What a strange experience. Over the phone, they quoted me $80 to replace a wax seal on a toilet, came out pretty quickly, and went to work. After 10 mins, they left without a word. I thought the guys had just gone to their car for a tool or something, but they drove off, no explanation, no bill. A month later I get a bill for $200!! When I call, no one answers. Next month, another bill. I call again- no answer. I keep calling until I get a lady who tells me they don’t take credit cards, only cash, and I have to bring it to their office. On my next weekday off, I go to the office, and it’s abandoned. No cars, no lights, nada. I call- no answer. I get a voicemail later, and the lady tells me there’s been a death in the business that’s why they were gone. I try to call back the next day to send my condolences and figure out just what in the hell is going on with this bill. No answer. No callback. After a few months of silence, I get another bill yesterday. I call today to see if I can come in and talk about this, but the guy says he doesn’t “do money” and they’re about to close anyway. It’s 3pm. I don’t know what to think at this point. I’m willing to pay the quoted price for services rendered because the repair seems to have been done correctly, but this company seriously needs to work on their professionalism and communication."
"Best new install plumbers in middle TN !!!"
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