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By the Numbers
What People Say
"I had been very pleased with their service. I actually had to have them out two times within two weeks for two different problems, i’ve had to call them twice about cashing my checks, which still has not been done. I told the lady they were messing up my checking account, she said well just deduct it that she couldn’t do anything without a service order being written why does it take the technician so long to write a service order, I told them I wouldn’t be doing any business with them again and she said we have a nice day and I was not very pleasant but I mean really four weeks to get my check cashed? They did just lose a customer."
"What a pleasant experience with this McNeely. I had the most honest and amazing service tech, Dave, come and repair an ongoing leak. I was so impressed starting with the delightful gal that answers the phone. I'm guessing she is the hub of the wheel to make things go smoothly. Dave was efficient, timely, and cleaned up everything before his departure. One thing that also got my attention, is that McNeely doesn't try to sell me things I may or may not need. I HIGHLY recommend them!!!!"
"AVOID! HORROR AWAITS! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? “G” appeared with wrong type heater (electric), charged to go back and get a gas water heater; installed lower grade gas model than requested; new unit has horrible noise when faucet was turned off (video); twisted off inlet to water heater…did not replace…did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling (photo); unbraced circulation unit sags and sways which stresses inlet (video – I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water; rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; “G” said I required a thermal expansion tank installation (false: we have an open system – no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation. And there were issues from McNeely’s office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of request (example: lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more! But, be warned, this is what you will get if you hire McNeely!"
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