By the Numbers
What People Say
"They came to fix a leak on the outside faucet. They said it was fixed and left. By the end of the day, our dining room was flooded. They came back out that night to repair. They had to cut a hole in the wall to fix. The indoor leak was caused by something they did outside and they admitted that. They said they would come back and fix the hole but never did….it’s been over a year. I sent them a bill for the cleaning of the drapes that got wet, but they ignored it. We had recently installed tile floor, thank goodness, so it was not damaged. The oriental rug was dripping wet but dried nicely. All I asked for was the hole to be fixed and to pay for cleaning of the drapes since they had a water line about 4 inches up. Do not call this company…too risky."
"Deceptive business practices. Asked for kitchen faucet installation and estimate on leaking basement drain. Was told that two plumbers would come if required to do the job. Since job was a simple kitchen faucet installation, only one plumber was needed. But one plumber came and along with his very inexperienced apprentice. They charged $80 per hour for each for over five hours. Plumber was competent and polite, but left house with faucet failing to shut off properly and without giving estimate. I called the office about 10 times asking for assistance with persistent leaking faucet and for the promised estimate on basement drain. Receptionist was invariably polite, but the return call she promised multiple times from the manager never came. We finally had to call another plumber to fix the faucet and the basement drain. Exorbitant prices. Terrible value. Horrible customer service. Very disappointing."
"Very nice guys and super responsive! They put in a hot water heater for us the same day we called and they were hundreds less than competitors."
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