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What People Say
"A couple of weeks ago, we had Roto-Rooter come out to our business because we were having recurring issues with the toilets. They diagnosed what they believed was the problem, charged $500, and told us that if the same issue happened again within 30 days, they would come back at no charge under their warranty. Less than a week later, the same issue happened again. When the technician arrived, he initially claimed he could not find the record of our previous call and said he could not even look at the problem without charging us more money. After I insisted, he finally located the prior service record. Then, after looking at the issue, he told me that what needed to be done this time was “not under warranty” and that I would need to pay another $200. He tried to frame it as a partial discount because of the warranty, but it was still an additional charge. I reminded him that we were told very clearly that if the same issue happened again within 30 days, it would be covered. After a lot of back and forth, they reluctantly agreed to fix it but warned me that if they had to come back again, it would no longer be covered under warranty. The entire experience felt like they were more interested in squeezing extra money out of us than honoring what we had already paid for. It was frustrating, unprofessional, and felt like we were being taken advantage of. A week later, the problem came back yet again. Instead of calling Roto-Rooter, I chose to hire another plumber, paying over $300 out of pocket. I would rather pay someone else than deal with the runaround and questionable business practices we experienced with Roto-Rooter. From this experience, I have decided not to use Roto-Rooter again."
"Let me start first to say thanks R R for solving my problems backup main drain a root was caught up in the main drain . Hunter work deligently to resolve my problem I recommend this company to anyone that want to get great customer service, honesty , hunter also clean up behind himself great company I wil forever use this company !"
"Excellent service received from John and his crew. John responded within 15 minutes after I contacted Roto-Rooter and explained that I heard water running in my bathroom wall. They located the leak and got to work to repair it immediately. The hot water pipe was rerouted and let water was turned back on the same day. 7 fans and 2 humidifiers placed in my home to dry the slab in 3 rooms. They did Such a great job and I will definitely refer them out to anyone who is in need of water damage cleanup."
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