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What People Say
"We had The Plumbing Department come out to address an issue with our condo's water heater and could not have been more impressed with the professionalism and courtesy extended. The owner came out himself to assess and spent so much time with the Board explaining what the issues were and his options for fixing them. We had several bad experiences prior to working with this company and they went above and beyond in making sure we understood what needed to happen, the timeline, the cost, and the why. After having a ton of issues before, we haven't had one since. And they even cleaned up not just their mess, but the entire area they were working in. I cannot recommend them enough. They do a great job with the clear intention of not having to come back and fix something else in a few months."
"I hired Jeff for a major plumbing project at my home in Norridge. The project included: installing an ejector pump with two new area drains, supplying and installing all new copper hot/cold water lines (for kitchen, utility sink, water heater, laundry feeds), supplying and installing a new drain/overflow for the tub including a p-trap to new wye fitting at the main stack, fixing existing drains, excavating 25 feet of my rear yard to accommodate a new 4” PVC drain that terminates at a pop-up, descaling a cast iron sewer pipe; installing new Moen faucets in the kitchen and bathroom, as well as a posi-temp kit for the tub; and more. I spent almost two months speaking with 8-10 plumbers and getting quotes. The estimate process was extensive because many of the plumbers were suggesting different solutions - and it got incredibly confusing, and sometimes frustrating. When it comes to my home - I want people to do the kind of work they would do for their own home. I don’t want to cut corners. I don’t want to skip out on permits, or approve something that isn’t the best possible solution for the long term. Jeff earned the bid because he seemed to have the best understanding of what was needed to bring my home up to current codes - and to protect my home from future issues. Jeff was thorough and careful. He was able to smoothly manage the permit process, and be persistent with the Village about the required signatures and inspections to complete the project. I am also remote because I am taking care of my mom - communication is especially critical because I can’t see things as clearly when I’m stopping by the house a couple days a month vs. being there every day! Jeff provided photos; sent texts and emails, and called to keep everything moving - without sacrificing the quality of the work. Highest recommendation!"
"Excellent experience from start to finish. They replaced my water heater and did a great job explaining the different options available, along with clear pricing for each. There was no pressure, just helpful guidance so I could choose what worked best. The team was friendly, professional, and very easy to work with. The installation was smooth and efficient. Highly recommend!"
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