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What People Say
"This company is the absolute best! First of all Garrett came out to help with an estimate and took his time and even did a video to explain my roof leak problems. Garrett was patient with me and he understood my situation and he was very knowledgeable about my roofing needs. Secondly, Myro came out to reevaluate the findings and did a video explanation as well. Myro went through the whole process of an install from start to finish. He was absolutely professional and knew his stuff. Then Lou came out to go over the preparation of the install and to verify my surroundings and safety conditions for my things and their employees. Finally, Josh was the man in charge of the crew. Josh was very polite, respectful and professional. He would send me photo updates at each phase of the job completion. Josh did a walk through with me and talked about what was done. The whole process was effortless. The whole crew from start to finish was absolutely the best."
"My roof repair from Bone Dry Roofing was top notch! The inspection appointment and actual repair appointment were both super easy. The repair technician even took a BUNCH of photos throughout the repair process to show the work as it was being done, which left me feeling very confident with his work. 100% recommend!"
"Unresponsive and dishonest pricing. I had an estimate done 4 months ago for some repairs and loved our rep. He was extremely thorough and priced out 3 separate "jobs" in case we weren't prepared to do everything at once. Fast forward to when we were ready to sign the contract, I got an auto reply that he was out of office. I waited several days and then contacted the office manager listed in his auto reply. Turns out he was no longer with the company. If that was the case, then they need to disable his company email or update the automatic reply. The office manager forwarded my request to a new rep to send an updated estimate. I received a new estimate from Garrett and the cost to replace the chase lid on our chimney increased by 30% in the course of 4 months. I've gotten comps from 3 other companies and confirmed there was no justifiable reason for this. Material costs have not increased anywhere close to 30% in that time frame and CPI/labor cost adjustments for the new year don't apply considering the other two project costs remained unchanged. Still, we wanted to use Bone Dry because we felt they could do what we needed faster than competitors and liked how thorough their inspection process was. I replied to Garrett's email trying to move forward with the project. No response. The next day I received a marketing email from someone else at Bone Dry asking about my estimate from earlier in the year and if I was ready to move forward after I'd literally contacted multiple people for over a week trying to do that. I forwarded her the email I sent to Garrett and let her know I never heard back. She told me she reached out to him directly to answer my questions. Fast forward ANOTHER two days - still no reply from Garrett or follow up from her or the office manager. We have since signed a contract with another company for all of the projects because if communication is this poor just to get a project scheduled I can't imagine what it's like once they've been paid..."
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