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What People Say
"Initial response and experience were great. Jamie and Jason worked with our insurance company to get as much covered as possible. June 2021 was the storm with bad hail. Roof was replaced November 2021 and the gutters April 2022. The wrong gutter color was ordered but they were good to quickly fix that. There were some issues with the roof that needed fixing. It took several emails and phone calls back and forth to get those fixed. Now the frustrating part. Our insurance covered partial siding replacement so we opted to pay out of pocket for the entire house to be resided. The house was re-sided but there were several issues with vinyl siding bubbling out or j channel not being installed properly. There was also a lot of damage to the rest of the house. Molding removed and not reinstalled on the porch, broken exterior lights that were installed with drywall screws, two security cameras were thrown away, doorbell was thrown away, exhaust vent for stovetop broken and fascia/soffit boards damaged without being replaced. The gutters on the front porch are not sloped properly and the water is pooling. They came by and caulked for the leak but did not fix the slope. Emails and requests to fix these issues have gone unanswered. The owner Brent has been by promising updates for months now and there have been no improvements. With only the punch list items remaining, the final invoice was paid and now there is no indication they are going to complete the work let alone warranty anything. I would highly recommend avoiding using this company for any work. It is very clear they are only interested in selling jobs and then not following through doing a complete and proper job. The turnover within their company is telling."
"Winter 2024 was wet, harsh and cold and lead to a rather nasty ice dam on our roof. This ice dam caused leaking inside our bedroom. This house was new to us so of course we were in a panic. That’s when Brent stepped in. After calling him he showed up with in 24 hours to assess the situation. He put us to ease explaining what he thought the issue was and what our options were. Fast forward and our roof has been fixed. We understand that this was probably a very small job and we are happy with the outcome. Thank you for the great service."
"Brent and the team were a tremendous help to us as we navigated our roof replacement options. Brent worked really well with our notoriously difficult insurance company to get our roof replacement covered. He took us through each step of the process which put us at ease--which can be difficult given the cost and size of the project. His past experience working in the insurance industry was crucial. We appreciate his attention and are very happy with the results. Thanks, EastWest Roofing!"
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