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What People Say
"We had excellent service. The crew was very careful to protect plants & pool. Even jumped into the pool to retrieve trash that had blown in over night. Rain & bad wind came in the night blowing off the protective cover on unfinished area causing some leaking. They came out within an hour to fix it. We would highly recommend Sumner Roofing."
"I started using Sumner Roofing & Ext for a repair years ago. When it was time for a roof replacement, I selected Sumner Roofing & Ext - The service and work was excellent, so I selected Sumner Roofing & Ext for gutter replacement and gutter screen. Again, easy to work with friendly and professional. When it was time for new windows and after quotes from others, I chose Sumner Roofing and Ext and am glad I did. Did I mention they did a super job on a sidling repair? Thanks to Dale and Ricky and all at Sumner Roofing and Ext."
"My experience with Sumner Roofing was disappointing. I initially contacted them about a roof leak and was open from the beginning to discussing full replacement if that was the appropriate solution. Instead, I was advised to proceed with a repair. On the day of the repair, they texted asking if they could come out. I was unavailable at the time and did not see the message, and the repair was completed without receiving confirmation from me. I requested photos documenting the repair and did not receive them until approximately six weeks later. When I returned to the property a few weeks after the repair, the leak was still active in the exact same location. Water was continuing to come through the ceiling where the issue had originally been identified. After notifying them, they returned to inspect. At that point, I was told the roof had multiple other issues and that I would need a full roof replacement. In other words, I was now facing the cost of both the unsuccessful repair and a new roof. I requested a replacement estimate, but it took roughly 2–3 weeks to receive it, despite the ongoing leak. Because of the urgency, I contacted another roofing company. They inspected the roof, provided an estimate, and completed the full replacement before I even received Sumner Roofing’s quote. Their price was approximately 15% lower as well. Although the initial repair did not resolve the leak, I was pursued for payment and ultimately paid the invoice. Based on the communication delays, the unsuccessful repair, and the overall handling of the situation, I would not use this company again. I would encourage homeowners to get multiple opinions before authorizing repair work from this company."
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