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By the Numbers
What People Say
"A technician from Williams Comfort Air came to my home today to finish wiring a whole home humidifier to my furnace. The humidifier was already fully mounted to the furnace, plumbing connected, and thermostat wire already run from the thermostat to both the furnace and the humidifier. The only remaining step was to connect the thermostat wire to the furnace and humidifier. Upon entering my home, the technician immediately stated he could not perform the work because the nearby outlet was being used to charge a vacuum battery, claiming it was, therefore not a designated outlet for the humidifier. I explained that I could simply unplug the charger, but he said he needed to call his boss to see if he was allowed to continue. After calling, he came back inside and told me the outlet needed to be a 220 V outlet and that I needed a separate disconnect switch installed. My whole home humidifier comes standard with a 110 V plug, which I clearly communicated. He still insisted it needed to be plugged into a 220 V outlet - advice that is not only incorrect but dangerous. I also explained that the humidifier already has a built-in disconnect switch on the front panel that shuts off the unit when opened, but that didn’t seem to matter. To make the situation even worse, he then told me that even if I had the 220 V outlet and disconnect he was claiming were required, it would still cost $1100 just to connect the thermostat wire because Williams Comfort Air did not install my furnace, and that was the only service option he could select on his iPad. After providing no service, giving me multiple conflicting excuses for why he couldn’t do the job, and offering unsafe electrical advice, he attempted to charge me a $98 trip fee. I am extremely displeased with this experience. Between the incorrect technical information, refusal to perform simple work, and an attempt to bill me for a visit that accomplished nothing, I will not be using Williams Comfort Air in the future."
"I contacted Williams Comfort Air to see if they could fix our furnace today (12-29-25) as it kept shutting down. They said they could get a technician to our house today so they scheduled the repair request. Patrick from Williams Comfort Air arrived and was able to fix our furnace and it has been running perfect ever since!!! The lady I talked to to schedule the appointment was friendly, helpful and professional!!! Patrick did an exceptional job repairing our furnace and we are so grateful!!! Patrick was friendly, helpful and professional too!!! I highly recommend Williams Comfort Air for their prompt service, wonderful employees and great prices!!! If I could give them 10 STARS I would!!!"
"The work they performed was fine. We have been a loyal customer of Williams for years (we have a maintenance plan with them). It was when I got on their website to rate them I noticed coupons that I could have used. Yes it is my fault for not checking for them ahead of time. But I called them up and asked if there was anything they could do and the first gentleman I talked to was very straight forward and to the point (his voice had no expression-all business like). He said it was their policy that they do nothing after the sale has been completed. I asked for a manager and he said he would leave a message for him. About a half hour later a manager called and said they would honor the coupon and give me a refund on my credit card. I just feel when you have been a loyal customer some rules can be bent at times and you should not have to jump through hoops to get them to honor a coupon they have available on their website."
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