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By the Numbers
What People Say
"I am beyond disappointed with my experience with Pioneer Home Services. If you are looking for transparency or fair pricing, look elsewhere. The issues started with the initial quote, which was incredibly vague and lacked any breakdown of costs. The actual work only took two technicians approximately 2 to 2.5 hours. Even if you generously round that up to 4 hours each at rates of $200/hr and $100/hr, and factor in $200 for supplies, $100 for equipment, a $200 trip charge, and a 30% markup, the bill should have been well under $2,500. Instead, I was hit with a staggering $5,400 bill. When I tried to call and discuss this massive discrepancy, I was repeatedly brushed off. I was told only one specific person could handle billing disputes, but that he was "too busy in the field" to take my calls. It has been impossible to get a straight answer or any level of professional communication. To make matters worse, for a premium price, I expected a premium cleanup. Instead, I had to spend my own time washing the walls and mopping the floors because the "cleaning" they did was subpar. Save yourself the headache and the money—there are plenty of other companies in the area that provide honest quotes and respect their customers"
"TJ came on Thursday and fixed my mom's sink drain. He gave her all the details about replacing her galvanized plumbing. No pressure, just options. The next day a whole team came out and replaced her plumbing. TJ was courteous and kind. The crew was efficient, clean and did a great job. Highly recommend!"
"Willie came out did an awesome job from pioneer very knowledgeable fast and clean me and Stephanie are super satisfied we will be using them in the future for sure"
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